You really deal with all kinds when you’re doing customer service. I sent a proof of an ad to a dealer for him to look over, and this is the response he emailed me today:

“That is much better! The phone number is still too large. Perhaps there is something that you don’t understand. We lose money on every one of the items in the circular. They are designed to ‘Get the Customer into the Store!’ In hope that we can sell them a large item. We do not want them calling us and tying us up on the telephone. OK? That was your marketing lesson for the day.”

It really makes me laugh. What should I respond to him? “This is your customer service lesson of the day: if you’re nice to them, they will be more willing to work with you.”